Refund Policy

At PuffJnr, we prioritize your satisfaction. We share our refund policy so you know your consumer rights. For store credit, full refunds to your credit card, or an exchange, follow clear steps.

Order Cancellation

Check your order details before you hit buy. Once our store ships an order, no take‑backs are possible. That helps us avoid unexpected restocking fees and extra shipping costs.

Damaged or Defective Products

If a product arrives broken or fails to work, contact us within 48 hours. We follow consumer protection law. We swap items or offer a full refund. We cover shipping on defective returns.

Eligibility for Refunds and Exchanges

To qualify for a smooth return or exchange, please follow these simple rules:

Keep items unused and in their original packaging with a packing slip.
Return within a 14‑day cooling‑off period to avoid restocking fees.
Provide proof of purchase, like an order number or receipt.

Return Process

Contact customer service

Email us at [email protected].

Share details

Include your order number, issue description, and photos if an item is damaged.

Get authorization

We send a return authorization and address.

Ship the item

Use a trackable method and the address we provide.

Inspection & processing

After we receive the item, we review and let you know if you get a full or partial refund, credit, or exchange.

Refunds

After approval, we will issue a refund using your original payment method. You might see funds back on your credit card in a few business days, but some banks take extra time.